Service & Support
Pi has an established reputation for providing excellent support all the way through, from helping you choose the right process solution to choosing the equipment from Pi needed to make it work as well as installing and commissioning the equipment and tuning the process control to give the outcomes that you need.
Pi’s team of technical experts have decades of experience and will almost certainly have solved the problems that you are experiencing now. If not? We will be here to work and learn in partnership with you until we have solved those problems together.
Pi offers extensive warranty cover on all its equipment and can normally ship any spares or consumables needed the same day so your process is down the least possible time.
If you need help, Pi can assist you. Call our friendly teams today on the numbers at the top of this page and ask to speak to the support team.
If you need to contact us outside of regular working hours, feel free to email us at email@example.com.
If you encounter any problems using this site, then please let us know by dropping us an email.
"The Pi products provide excellent value for money and represent the best municipal drinking water analyzers available."
Chemtrac - Atlanta
"The support from Pi and its partners is superb. They go above and beyond to ensure that, not only is their equipment perfect but that the process is working great too. Five Stars!"
Equip Solutions - Illinois, USA
"Going from ORP control to amperometric chlorine sensor control has undoubtedly improved the pool water immensely!"
Link Automation - USA
"We've been using these analyzers since 2008. They're easy to use and very stable. Calibration and maintenance is quick and simple."
Chehalis WTP - Chehalis, WA
"We at Scottish Water have been using the excellent Pi LabSense 3 and portable UV254 instruments in the field for optimizing our Water Treatment processes for some years now. We find them easy to use and invaluable for detecting and resolving issues in a timely, efficient and effective manner. Two great pieces of kit!”
Scottish Water - UK
"I want to thank you and all at Process Instruments for all the assistance, information and handholding during the year. The help that was so freely given was very much appreciated. Can you please extend my appreciation to all at Pi and let me wish you all a happy, safe and wonderful Christmas and I look forward to working with you again in 2021."
Wexford Co. Co. - Ireland
"Excellent level of support and always so much more prompt than a lot of our suppliers."
Detectronic - UK
"The plant can’t produce good quality water without the CoagSense."
Wexford Co. Co. - Ireland
"We started using Process Instruments 10 years ago and they worked so well that when we were looking at expanding, Process Instruments were our "go to" company."
Rebecca - Pool Manager
Woodland Spa - Burnley, UK
"We've been installing pools and spa controllers from Pi for more than 10 years and they just are the best on the market."
Dr. Lester Symmonds
Pool Sentry - UK
"We've used the CRIUS® with chlorine, pH and conductivity sensors for several years and confirm quality, performance and reliability has been wholly satisfactory to date."
Karis Technical Services Ltd. - UK
"We in ECM ECO Monitoring can only recommend Process Instruments products and services to all other potential clients. They have very complex portfolio of products for water quality monitoring in various types of industries, friendly attitude, very quick delivery time and prompt reaction to all our needs and inquires. Our clients especially appreciate the particle counters and sizers allowing identification of drinking water treatment problems. The Streaming Current Monitors are a great tool for optimisation of expensive chemicals.”
ECM ECO Monitoring - Slovakia
"Simply the best turbidity available."
Chemtrac - Atlanta, GA
"In 2019, we purchased 29 particle counters which were installed in our water plants. So far, their performance has been perfect."
Jinan Hongquan Water Company - China
"We have installed hundreds of ozone analyzers from Pi over the years. They are just accurate, reliable and require low maintenance."
Qingdao Guolin Environmental Technology Co., Ltd., - China
"Over the last few years we've purchased chlorine and turbidity analyzers from Chemtrac and with routine calibration the probes measure the chlorine and turbidity without any issue. We are very happy with this product and would highly recommend them."
Daniel "Buck" Owen
Ocoee Utility District - Ocoee TN
“Servicing customers is much more than just solving problems or addressing complaints and Pi does that very competently with technical and quick efforts providing a good experience."
Buckman - Latin America
"Pi's technical team has enabled us to be one step ahead of our competitors by adding value to our projects thanks to their fast and excellent support from the moment you first reach out.
Thermomed - Turkey
"The Streaming Current Monitor from Pi is the best SCM I have ever used. The analyser responds quickly and has many powerful functions, which helps me save a lot of money."
Xiamen Xishan Water Plant - China
“Process Instruments has a broad range of high quality and user-friendly solutions for water-industry problems. The short lead times and great customer support make Pi a reliable partner.”
SC KATALIN NOHSE CHIMIST IMPORT SRL - Romania
"Process Instruments UK always have a high level of customer service. All our interactions with Pi have exceeded our expectations. It is always a pleasure working with you.”
Iñaki Seisdedos Rodríguez
Izasa Scientific - Spain
Allpronix - South Africa
Pi’s standard warranty can vary between 1-2 years dependant on the equipment. The warranty does not include consumable parts as they often have their own separate, smaller warranty period. We also offer extended warranties on most of our products.
If you need to discuss your warranty or have issues with any of your Pi supplied equipment, then please contact our helpful teams on the numbers at the top of the page who are trained to offer support and guidance at the first point of call.
If you visit the product page of the equipment you have bought, you might find what you need by looking at the FAQs, the downloads and the videos on that page.