Service & Support

Service & Support

Pi has an established reputation for providing excellent support all the way through, from helping you choose the right process solution to choosing the equipment from Pi needed to make it work as well as installing and commissioning the equipment and tuning the process control to give the outcomes that you need.

Pi’s team of technical experts have decades of experience and will almost certainly have solved the problems that you are experiencing now. If not? We will be here to work and learn in partnership with you until we have solved those problems together.

Pi offers extensive warranty cover on all its equipment and can normally ship any spares or consumables needed the same day so your process is down the least possible time.

If you need help, Pi can assist you. Call our friendly teams today on the numbers at the top of this page and ask to speak to the support team.

If you need to contact us outside of regular working hours, feel free to email us at

If you encounter any problems using this site, then please let us know by dropping us an email.

Pi’s standard warranty can vary between 1-2 years dependant on the equipment. The warranty does not include consumable parts as they often have their own separate, smaller warranty period. We also offer extended warranties on most of our products.

If you need to discuss your warranty or have issues with any of your Pi supplied equipment, then please contact our helpful teams on the numbers at the top of the page who are trained to offer support and guidance at the first point of call.

If you visit the product page of the equipment you have bought, you might find what you need by looking at the FAQs, the downloads and the videos on that page.

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